Return Policy

At Tijarashop.online, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with easy returns and exchanges. Please read our return policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Products must be returned within 7 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.
  • Certain products are non-returnable for hygiene reasons. These include:
    • Opened skincare products
    • Opened cosmetics and makeup items
    • Personal care items (e.g., razors, toothbrushes)

2. Non-returnable Products

For the health and safety of all customers, the following items are non-returnable once opened:

  • Skincare products (e.g., creams, serums, lotions)
  • Cosmetics (e.g., lipsticks, foundations, mascaras)
  • Personal hygiene products (e.g., deodorants, razors, hairbrushes)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@tijarashop.online or call us at [Insert contact number].

  • You must notify us within 48 hours of receiving the order.
  • We will provide a free return shipping label for damaged or incorrect items.
  • Upon inspection, if the product is found to be faulty, we will offer a full refund or exchange.

4. Process for Returns

  • To initiate a return, contact us via support@tijarashop.online or use our online return form within the eligible return period.
  • Once your return request is approved, you will be provided with instructions on how to return the product.
  • Products must be returned in their original packaging, including any accessories, manuals, or free gifts.

5. Refunds

  • Refunds will be processed once the returned product is received and inspected.
  • Refunds will be issued to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
  • If the returned item shows signs of use, we reserve the right to deny the refund or provide a partial refund.

6. Exchanges

  • We allow exchanges only for items that are defective or incorrectly delivered.
  • If you need a different product or size, we recommend returning the original product and placing a new order.

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or incorrect upon delivery.
  • For returns due to personal preference or a change of mind, you will be responsible for the return shipping charges.

8. Contact Us

If you have any questions about our return policy, please feel free to contact us at: